Two tiers. Self-serve. Cancel anytime.

Solo at £99 a month is built for one tradesperson covering one postcode patch (postcode plus 1–30 mile radius), with 50 lead exports per month, a 100-property watchlist, three saved searches, basic filters and CSV export. HMLR owner unlocks are £7 each, pay-as-you-go. Pro at £299 a month is built for a multi-area crew running its whole pipeline through the tool: unlimited UK coverage, 1,000 lead exports per month, unlimited watchlist, advanced filters (recommendations-match, retrofit-priority score, BUS-eligibility, Wales-only), CSV plus Excel export with rich columns, 10 free HMLR unlocks per month, weekly Monday email digest, API access and a 24-hour support SLA. Both tiers are self-serve — sign up and subscribe immediately via Polar.

£7 per HMLR registered-proprietor unlock, passed through at cost with no markup. HMLR raised the title-query fee to £7 on 9 December 2024 (up from the previous £3.00 fee that had held for a decade) — the first rise in a decade — and we pass the new fee through directly. Solo plan is pay-as-you-go: £7 each unlock, billed against your account in £1 increments. Pro plan includes 10 free unlocks per month (a £70 value) and £7 each thereafter. Companies House data — for limited-company landlords, around 5–10% of UK rental titles — is free on every plan; HMLR is only required for individual landlords. Each unlock is a fresh, licensed query attributable to your account; we are not allowed under HMLR licensing to bulk-cache or resell the data.

Yes. Upgrade in-app at any time; we prorate the difference against your current billing cycle and charge the proration immediately via Polar. Polar is our Merchant of Record — they handle UK and EU VAT automatically — so the proration appears on your card statement as a Polar charge rather than a Retrofit Radar charge. Downgrades (Pro to Solo) take effect at your next billing date rather than immediately, so you keep Pro features for the rest of the paid month. Annual plans can switch tiers mid-year on the same proration logic. Cancel any time from the billing settings page; cancellation takes effect at the next renewal. No retention call, no win-back sequence — one click.

Cancellation stops future renewals from the next billing date — you keep access to the rest of the period you have already paid for, and there is no pro-rata refund of the current month or year. UK B2B Consumer Contracts Regulations 14-day cancellation does not apply because the service is sold business-to-business. If something is genuinely broken on our side and you cannot use the product, email and we will refund the affected period as a goodwill credit on the next invoice.

Yes — the underlying property records are the same public dataset for every customer. We do not gate properties to one installer or "lock" patches. Two things blunt the lead-stealing concern in practice. First, the pipeline is huge: around 2.5 million MEES-affected rental homes across England and Wales, against roughly 22,000 retrofit-relevant trades businesses — every patch has more work than its installers can clear. Second, the patch-radius filter (typically 5–30 mi) means only installers physically near a property compete for it, which is a much smaller set than your full search returns. If you want true lead exclusivity, that is a different product (closed-marketplace lead-gen) and we link to two competitors that offer it from /faqs.

Retrofit Radar processes personal data (sign-in details, IP addresses, lead-export history) and so registers with the ICO as a UK data controller under the Data Protection (Charges and Information) Regulations 2018. The ICO registration number is shown in the footer of every page once registration is confirmed; if the footer does not show one yet, processing is being kept to the minimum needed to complete sign-up while registration is being submitted. Email hello@example.com for the current status.